90-day guarantee
Broken or stopped working within 90 days? A new one ships within 48 hours.
A package can take a knock, a battery can fail. If that happens, you don't have to fight for it: we ship you a new one.
How it works
- Charge it for 2 hours on the included cable, then film a 10-second video showing the problem. If it arrived damaged, include the box and the shipping label.
- One email to contact@minerelics.com with your order number, within the window below.
- A new one ships within 48 hours of confirmation (2 business days at most), to the address on your original order.
What's covered
- Damage visible on arrival, reported within 7 days of delivery, with photos of the package
- Light, battery or remote failure within 90 days of delivery
What's not covered
- Drops, impact or water after delivery
- Charging with anything other than a standard 5V USB-C phone charger
- Cosmetic marks that don't affect the light
- Free gifts and bonuses (replaced at our discretion)
Limits
- One replacement per order. A second failure on the same order is handled case by case.
- We may ask you to send the faulty unit back, before or after the replacement ships.
- Replacements ship only to the address on the original order.
- Lost or stolen package: covered by Priority Protection (in the cart, reship within 48 hours). Without it, we open a carrier investigation and reship or refund once it closes, usually within 15 days.
- Claims without video, with edited video, or from an account that has already made a claim are reviewed manually.
This guarantee is in addition to your legal warranties, not a replacement. To change your mind, see Refunds & returns.
Unofficial fan-made creation. MineRelics is not affiliated with Mojang or Microsoft.